The cornerstone of CDIM’s Quality Assurance Program is a Corporate-wide initiative referred to as: “Quality as a Business Strategy”. QBS is a company-sponsored and supported initiative that promulgates total customer satisfaction through responsive, highly reliable and cost effective services and solutions. CDIM’s QBS initiative places great emphasis in the prevention, detection and preclusion of errors. A major tenant of QBS includes the emphasis on identifying opportunities for improvement (OFIs), documenting and implementing best practices and core-process improvements, and establishing various customer/project-focused performance metrics that aid in improving quality and reducing costs. In addition, QBS provides a framework to recognize and reward all management and Associate personnel who excel in their performance, and identify performance improvements that result in cost savings to our customers and improvement to our products and services. All of the CDIM Team’s SEAPORTe customers will benefit significantly from the CDIM QBS Program through increased attention and focus on quality, best practices and cost reduction.

In addition to the assignment of the proper technical personnel, consistently delivering a quality product on time and within budgeted resources demands an effective, “workable” management-control system and comprehensive quality assurance (QA) procedures. The CDIM Team’s task control strategy focuses on the use of: (1) experienced, successful managers with defined responsibilities and proper authority; (2) outstanding technical personnel and facilities; and (3) a proven operations and management strategy, including QA. Reporting procedures and contract deliverables will vary with each delivery order and, therefore, will be defined at the onset of each delivery order and reviewed at the post-award meeting. Overall project performance will be reported to our Warfare Center customers, by a monthly report covering each task (unless otherwise specified), defining work accomplished, documents prepared, problems encountered and anticipated, projected work for the next month, funds and labor hours expended.

To prevent problems from arising, the CDIM Team will utilize its in-house QA Program, which has been designed to comply with MIL-I-45208. The Program Manager and Task Managers will meet frequently to discuss progress, technical work and schedule. The entire management team will also meet on a regular basis, to review progress, individual schedules and technical work. The frequency of these meetings will depend on the scope, complexity and urgency of the delivery order. A primary subject of these meetings will be the allocation of technical and support resources. By reviewing progress on each delivery order on a regular basis, problem areas will be identified as soon as they develop, in time to allow corrective procedures to be developed by consultation between the Contracting Officer’s Technical Representative and CDIM’s Program Manager. Frequent review of progress by the Program Manager, Task Managers, will allow potential schedule slippages to be identified at the earliest date possible and will allow corrective action to be taken.

The CDIM Team program planning will be linked directly to CDIM’s management organizational structure to best achieve the task objectives. Critical event based scheduling structured within the contract and budget constraints with appropriate feedback and control methods would be adopted as part of the planning strategy.

Quality Control (QC) programs such as CDIM’s corporate quality assurance program “Quality as a Business Strategy” (QBS) shall be the guidelines for all the task performance and goods supplied and serve as control methods to ensure highest professional standards and quality. All services will be provided by or supervised directly by well-qualified personnel from relevant profession or field, holding the applicable licenses as required by law. Contract performance and individual task order execution will comply with all applicable rules, regulations, governing laws and standards and specifications as applicable and as set-forth in the contracting document and task orders.

The CDIM Team together with CDIM’s Management Team will ensure that contract/task deliverables and data packages meet the development and delivery schedule as required by the contract/task definition.